Access your NewRez account online with a User ID and password.
Simply head on over to and input the required information.
If you need to register please visit and follow the on-screen instructions in order to begin.
Please note you MUST register in order to make a payment online. You can ake a payment using any valid credit card (i.e. Capital One, Chase) or bank account (you must provide the routing and bank number).
Please dial toll-free 1-800-410-1091 between the hours of 8 a.m. to 10 p.m., Eastern Time and Saturday from 8 am to 3 pm (they are closed for business on Sunday).
Customers looking to make payments via US Mail should send them to LoanCare, LLC P.O. Box 37628 Philadelphia, PA 19101-0628.
Please note only checks are an option when making a New Rez payments via US Mail.
Looking to beat the clock? Send the payment overnight to 3637 Sentara Way Virginia Beach, VA 23452.
General questions by mail can be directed to LoanCare, LLC Attn: Consumer Solutions Department P.O. Box 8068 Virginia Beach, VA 23450.
“The Best! Nuf said” – Timmy C. New York, NY
“If you are looking for a home mortgage loan or refinance your current mortgage with great rates and service? One word… NEWREZ… thank us later!” – Amy C. Miami, FL
“Some people think the best invention on earth was sliced bread… I disagree… NEWREZ saved me thousand of dollars when I refinanced my home… now I just need to figure out my high-interest credit card debt problem” – Jay G. Chicago, IL
Contact HUD!
Housing Counseling Agency Locator at 1-800-569-4287.
Fax: 1-866-521-4669
E-mail: LC-LossMitigation@loancare.net
ATTN: Loss Mitigation Department 3637 Sentara Way Virginia Beach, VA 23452
In order to ensure that you receive certain protections provided under federal law, please direct your written information request to the Office of the Customer at the following address: ATTN: The Office of the Customer P.O. Box 8068 Virginia Beach, VA 23450.
If your looking to refinance a current mortgage NewRez is a great option. We personally know a few different people who have used them and couldn’t have been more pleased with the rates and service.
From what we hear the initial home loan for new buyers with NewRez is a great option as well.
NewRez Loan Rating: A+
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